Marlo Furniture - Worst customer service ever
We are pleased with the furniture itself, however, this store has the worst customer service I have ever experienced.When we purchased a sectional couch and ottoman, we were told they did not have the ottoman in stock and therefore it would be 2-6 weeks before the furniture was delivered.
When week 6 arrived, we still had not been contacted by the store, and so I called and was told that the ottoman was not in stock and we would have to wait 2-6 weeks- leading me to believe the ottoman was never ordered to begin with!!! They agreed to deliver the sectional while we continued to wait for the sectional. Several more weeks passed by and again we did not hear from the store, and again I called them. They said the ottoman was now available (so why didn't they call me?) and scheduled a delivery time.
We were given a 4 hour window of time that the ottoman would be delivered. With only 15 minutes left in the window- having already waited for 3 hours and 45 minutes, we received a call saying they needed to reschedule! It took 2.5 months to receive the furniture we purchased- well beyond the 2-6 weeks we were told. After multiple phone calls we were told that we would be refunded the delivery costs of $77, but that we would need to speak to a store associate to get the money refunded.
After two attempts to transfer my phonecall to a store associate, both times not getting an answer, the general manager told me that she would have a store associate return my call to take care of the refund. One week later, I still not have heard back and am going to drive to the store to get our refund.
It is absurd that every step of the way we have had to contact Marlo and not ONCE have they reached out to us to let us know what is going on.WORST CUSTOMER SERVICE EVER!