Marlo Furniture - Horrible customer service stay away
My furniture took six months to be delivered. Once delivered every peice was imperfect and the height is about 1 inch shorter than the floor sample. Two months later no resolution, I am being told that corporate would call me, no call. I will write the board of directors and contact seven on your side as bases on these reviews this is an issue at every store.
Please please do not buy from this company. They have zero customer service. I bought an expensive sofa with a protection plan they convinced me to buy but when I needed repair, o was told by the protection company that I needed to have reported the issue within 30days...Read more
I bought an expensive leather sofa from Marlo. The salesman assured me that it was coming from North Carolina and would be delivered in 6-8 weeks. At that time, I learned that the sofa was in fact coming from China and would be 12 weeks until delivery. Strike One The...Read more
I Purchase a child dresser pick it up on Saturday on March 24 close to closing at pick up Recency in Waldorf Maryland.The dressers was in larger box the box was load on my truck by the their service guys was never taken out the box until I reach home. When I arrive...Read more
Wouldn’t buy anything from Marlo furniture bought $7000 furniture most of the things came Damage and Really cheap quality n got delivered after 3 weeks than the actual date agreed by the company. Even now my dinning chairs came damage n still waiting for them to come b...Read more
Marlo Furniture - Furniture not made well. Breaking within a few months.
I bought a dresser and within a few months the hinges started coming off. The front panel is now separating from the drawer because the broken hinge is making it lean down. It was an expensive piece of furniture and it should not be breaking after a few months of use. I’ve had better furniture pieces from ikea.
I went to purchase something small. Salesperson said 55% off no charge if I ordered different material. Made return trip because they can't do a sale over the phone and found out there would be a fee of $100 change of material change for order ( basically I had to...Read more
Marlo Furniture - Late delivery and wrong item
I’ve been waiting for my order for three months now after they delivered wrong items they never brought the Right items. Since the delivery day I’ve been sitting with my family on the floor after we threw away our old sofa, and no body contacted as since then to let as know what’s going on I’m really really mad right now
It started out in dishonesty and a blatant tactical show of cheap distractions and progressively moved to a higher level of the same as the process moved from each person playing their perspective role in said process. Don't be lulled into a false sense of fairness...Read more
Roughly two months ago, I purchased thousands of dollars worth of merchandise. It took them roughly 6 weeks to deliver. After working around my work schedule to ensure that I could be there for the delivery and calling the company to confirm, the driver arrive over an...Read more
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