I purchased my furniture 7/28/18 I was told I would have it in six weeks. I was not contacted for 8 weeks due to a mix up on the stores end. I came in to pay it off today and was told of extra fees from the finance company I used in your store. I explained that I would...Read more
From my YELP review: Purchased a sectional sofa in early August. Asked on delivery time frame and the store could not give me an answer. THAT'S A BIG RED FLAG FOLKS! Here it is October and had to contact Marlo customer service number 3 times as I had not received ANY...Read more
I didn't like
- Lack of communication with delays
Marlo Furniture - Horrible customer service stay away
My furniture took six months to be delivered. Once delivered every peice was imperfect and the height is about 1 inch shorter than the floor sample. Two months later no resolution, I am being told that corporate would call me, no call. I will write the board of directors and contact seven on your side as bases on these reviews this is an issue at every store.
Please please do not buy from this company. They have zero customer service. I bought an expensive sofa with a protection plan they convinced me to buy but when I needed repair, o was told by the protection company that I needed to have reported the issue within 30days...Read more
I Purchase a child dresser pick it up on Saturday on March 24 close to closing at pick up Recency in Waldorf Maryland.The dressers was in larger box the box was load on my truck by the their service guys was never taken out the box until I reach home. When I arrive...Read more
I bought an expensive leather sofa from Marlo. The salesman assured me that it was coming from North Carolina and would be delivered in 6-8 weeks. At that time, I learned that the sofa was in fact coming from China and would be 12 weeks until delivery. Strike One The...Read more
Marlo Furniture - Furniture not made well. Breaking within a few months.
I bought a dresser and within a few months the hinges started coming off. The front panel is now separating from the drawer because the broken hinge is making it lean down. It was an expensive piece of furniture and it should not be breaking after a few months of use. I’ve had better furniture pieces from ikea.
Wouldn’t buy anything from Marlo furniture bought $7000 furniture most of the things came Damage and Really cheap quality n got delivered after 3 weeks than the actual date agreed by the company. Even now my dinning chairs came damage n still waiting for them to come b...Read more
I went to purchase something small. Salesperson said 55% off no charge if I ordered different material. Made return trip because they can't do a sale over the phone and found out there would be a fee of $100 change of material change for order ( basically I had to...Read more
Marlo Furniture - Late delivery and wrong item
I’ve been waiting for my order for three months now after they delivered wrong items they never brought the Right items. Since the delivery day I’ve been sitting with my family on the floor after we threw away our old sofa, and no body contacted as since then to let as know what’s going on I’m really really mad right now
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