To Whom it May Concern: 4/15/09
My complaint concerns announced delivery dates that are misleading.
I purchased amy loveseat and sofa on 3/18/09. The purchase was made with a signed check from my bank.
I received a call from the Warehouse annoucing that my furniture world be delived Sunday 4/5/09.
I waited at home that day only to discover that this date was a mistake made by warehouse.
Was told that the correct date to be delivered to ware house was 4/11/09.
I waite and called warehouse 4/15/09 inquiring about a delivery.
Was told that that date was an error. the furniture is not scheduled to be at warehouse until 4/23/09.
I was told that there is no guarantee when furniture will come frommanufacturer to warehouse.
Question: Why is the customer told all of these dates when the date are not confirmed.
When does, the sales manager follow up on purchase orders?
If there is a delay, why is the customer not informed.
It has been nearly a month since I purchased furniture and had to make arrangements to get rid of old furnture and now left with an empy space where the new furniture should be.
At this point I am angry and disappointed. This has not been a good purchasing experience for me.
The procedures from sales, shipment and delivery should be clear. If there is a back log. It should be followed up.
So far, I have had to initiate all calls. I was never informed by Marlo's of any problem. This is not fair to your paying customers.
Norman L. Bright