Marlo Furniture - Marlo Customer Service Blows

BAck in November I purchased a living room set.The couch was delivered damaged.

Not a big deal at first, they'll just deliver a new one right? WRONG!! It took them 2.5 months to get another one in stock. They delivered it and it was more damaged than the first one.

They tried delivering 3 more in the next 2 months - ALL DAMAGED! I had enough and wanted to return everything I bought. They told me I had to pay a 20% restocking fee. I went ballistic.

They NEVER provided me with a brand new sofa. I called every day for 2.5 weeks to speak with the Customer Service Manager (Marie Blue) who was never "available". Yet they offered me 15% andthen 20% discount (which was a slap in the face) which only she could authorize. I had to yell at customer service reps for 2 weeks for them to finally agree to give me all my $ back.

They still wouldnt refund the delivery charge (80). Now when I went back into the store to actually get my refund their system is down. 3 days now, I have no furniture and they still have my $$. The rep in the store was the rudest woman on the face of the earth (rockville location).


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Product or service
Review category
Furniture and Decor
Review rating
3 out of 5
review #179499 by
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