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Marlo Furniture

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59 complaints

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Marlo Furniture is the leading furniture retailer in Washington, D.C. Marlo Furniture was founded in 1955 as a small furniture store. It is a family owned business. The company provides furniture for living room, bedroom, kid's room, dining room, office and entertainment areas, in addition a number of mattresses and accessories. Marlo Furniture is known for their furniture mega stores that have huge selection of furniture under one roof. Besides, the company provides financing and guarantees for its customers.

The company is proud to present modern collection and latest design furniture. The philosophy of Marlo Furniture lies in combining the finest style and low prices. Please try to contact Marlo Furniture Customer Service directly prior to posting any complaints on this site.

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Marlo Furniture Complaints & Reviews

Marlo Furniture Reviews

RGreene
Marlo Furniture - Purchase of Mattress from Marlo's.

Bought what I thought was a new mattress. Mattress received had lumps, didn't fit bed, etc. Called Marlo, who would not take responsibility of mattress, made us call the mattress...

#281518
Dec 14, 2011
42

ShereeJ
Marlo Furniture - Dissatisfied Customer

Type your review hereld have listen to the reviews! had a delivery date on October 22, 2011. I actually received my delivery on time but upon arrival the delivery men did not hav...

#270941
Oct 27, 2011
82

Anonymous
Marlo Furniture - Marlo two years no satisfaction

Purchased a bedroom set two years in Sept. From day 1 two drawers didnt work, they came flying out and damaged two other drawers. They said they would order new ones and 6 months ...

#251625
Jul 27, 2011
105

Angrygir...
Marlo Furniture is Awful

Something really needs to be done about Marlo Furniture. All these customer complaints and I'm just getting ready to add another one. Has an article ever been written about them ...

#249690
Jul 18, 2011
148

Anonymous
Marlo Furniture - Purchase Order

I am very displeased with Marlo Furniture in their unprofessionalism. I have had to *** work three different times to receive furniture that was ordered well over three months...

#247049
Jul 05, 2011
288

Thegfmly
Marlo Furniture - Refused to honor advertised price and collected to much information

Saw a commercial stating that their Memorial Day sale was extended until 6 June. This included a $29 book case. We went their and asked for the book case and was told that it was n...

#240991
Jun 02, 2011
227

Honestre...
Marlo Furniture - Horrible Quality, Horrible Customer Service!!

I purchased a microfiber sofa set and noticed that after a few months, the quality was so bad that it seemed like it had been used for years. The store manager sent a technician an...

#234219
Apr 25, 2011
340

Mitt285
Marlo Furniture - Horrible Customer Service

We live out of state and after a long search in our home state we were unable to find furniture we liked. A family member who lives in Maryland suggested on a visit we look at Mar...

#230527
Apr 04, 2011
256

Busynurse
Marlo Furniture: Not worth the discount

I will never shop Marlo furniture in the future.I bought a TV stand from the Rockville store. One gentleman showed me around and was an excellent salesman. Once I decid...

#225203
Mar 05, 2011
390

HUMPHRIE...
Marlo Furniture - Failure to Provide a Prompt Refund

I made a purchase on December 21, 2010. I cancelled that purchased on December 23, 2010. As of date, I have not received a refund, despite countless telephone calls and requests....

#216773
Jan 17, 2011
236

Anonymous
Marlo Furniture - never again

We purchased a large sectional with their "Worry Free" warranty - both decisions were a big mistake. One of the support bars was bent, a fact that wasn't noticeable until it snappe...

#215876
Jan 11, 2011
317

Anonymous
Marlo Furniture has no customer service.

This is the worst furniture store I have ever dealt with in my life. I purchased a desk in the Alexandria store. The floor model was damaged so I drove to Forestville to pick up a ...

#206277
Nov 08, 2010
188

Wesleyq8
Marlo Furniture and Fraud - poorly managed store

Worst managed retail store I have ever seen! Do not buy, attempt to buy or purcahse any furniture from the Marlo Furniture store in Forestville Md. The customer service is non-exis...

#202335
Oct 12, 2010
259

Sharpaxe
Marlo Furniture

I recently purchased 2 sets of bed, worth about $3600. One set doesn't have the bed slats. The delivery people told us that they will come back with the missing slats. After a f...

#192471
Aug 04, 2010
231

Lnl918
Marlo Furniture - Marlo is Bad News! ..in addition

In addition to the customer service after the sale....attached to the defective bed rails sent to my home for the 3rd time, is a Lable Typed as seen:CARB ATCM P1 COMPLA...

#188525
Jul 07, 2010
383

Lnl918
Marlo Furniture - Marlo is Bad News - I paid to be abused!

My experience with Marlo Furniture has been going on for months now. I purchased a bed WITH a warranty. Not only does Marlo treat their customers curt, hostile and abrasive, but al...

#188521
Jul 07, 2010
275

Anonymous
Marlo Furniture

My couch was supposed to be delivered today. By fault of a Marlo sales rep, I was not at my house for the delivery because my phone number was not entered properly and I did not g...

#184474
Jun 03, 2010
369

Anonymous
Marlo Furniture - Marlo's Furniture Is Incompetence

Purchased a dresser at Marlo's in Virginia and it was supposed to be delivered in November. It didn't show up until January. Purchased a futon in January and didn't ...

#181299
May 07, 2010
288

Jscole07
Marlo Furniture - Marlo Customer Service Blows

BAck in November I purchased a living room set. The couch was delivered damaged. Not a big deal at first, they'll just deliver a new one right? WRONG!! It took them 2.5 months t...

#179499
Apr 23, 2010
404

Pl0689
Marlo Furniture - Marlo funriture customer service

We recently(feb 2010) ordered bed room furniture and were told that we will receive it on coming saturday. We called them and asked them to deliver it on following week end as we...

#177803
Apr 09, 2010
785

Tati
Marlo Furniture - Don't buy anything at marlo

I receive my table but i am still waiting for my server. They delivered 4 times the wrong one and now I am still waiting over a month. i am going to have to do something about this...

#177535
Apr 07, 2010
289

Ddejulius
Marlo Furniture - MARLO Lies!

In the past year I have furnished my apartment from MARLO in 2 separate trips. First trip was okay, good sales prices. Purchased a couch and chair. Got the bed for free, purchased ...

#174266
Mar 10, 2010
704

Huimin_li
Marlo Furniture - the worst service

We ordered a dinning set at Marlo Rockville in Thanksgiving 2009. When itcame to delivery, we got their message one night before the delivery day, saying our dinning table was dama...

#169632
Jan 31, 2010
384

Anonymous
Marlo Furniture Alexandria has horrible customer service

I was surprised to find reasonably priced quality furniture in the clearance area. So I went ahead and ordered a small sofa and a dinning room set. The sales rep said delivery of...

#166394
Jan 02, 2010
402

Anonymous
Marlo Furniture - Marlo cannot spell customer service!

My elderly parents are moving to this area and during Thanksgiving weekend they purchased a sofa, two side chairs and two bedroom dressers from Marlo.I was told to sche...

#163736
Dec 07, 2009
345

Myfurnit...
Horrible customer service at Marlo Furniture in Falls Church VA!!

I am dumb again to purchase a leather sofa from Marlo this Thanksgiving weekend! Ten years ago, I purchased a bedding set from Marlo Furniture in Falls Church, their Chester drawe...

#163442
Dec 03, 2009
408

Nelli
Marlo Furniture - Marlo MD: frustrasting experience

We placed the order on Aug 08 for the total amount of about 2500$. Order included 1 piece that was not in stock (table). Marlo expected to get it on Aug 22. It did not happen. When...

#157454
Sep 18, 2009
488

Anonymous
Marlo Furniture - Horrible

Bought a couch and the worry free grantee.... big mistake. Couch got a huge tear in it within the 5 years, but the company gave us the run around with certain restrictions about re...

#155720
Aug 23, 2009
587

Anonymous
Marlo Furniture - Marlo has piss poor customer service

Marlo has the worst customer service of any establishment I have ever been to in my life. On July 31, I went into the Laurel Marlo to purchase a dresser, however, ended up purchas...

#154929
Aug 11, 2009
461

Runningb...
Marlo Furniture delivery and cust service sucks!

Here is all the complaints i have for Marlo Furniture: -the salesman assured me that everything was in stock and Ok for delivery! -the delivery date and time ...

#151813
Aug 04, 2009
529
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Related Information

Furniture and Decor
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